Return policy

Last updated: September 2, 2022

If I’m not satisfied, how do I get a refund?

If you or your cat are not completely satisfied with your PULLNSCOOP, you can return it to us within 30 days from the delivery date for a full refund. (We don’t accept returns for reconditioned products and items that are not labeled “30-day return policy”.) 

* You are responsible for return shipping costs to our processing address in Florida, and the shipping cost is around $25-$40 depending on your location(the shipping fee will be deducted from your final refund).

If the product has quality problems(broken parts, mechanism failure), PULLNSCOOP is responsible for all return shipping costs.

What is the return or replacement process for the 30-Day Money Back Guarantee? Do I need a shipping label?

To avoid damage during shipping, you must clean and pack the PULLNSCOOP and all accessories in the original carton and packaging materials to extend our product’s lifespan.

If the PULLNSCOOP is missing parts or accessories, the costs for these items will be deducted from your final refund. 15% of the original purchase price will be deducted as a cleaning fee if the unit is not thoroughly cleaned.

You MUST obtain a return label from support@pullnscoop.com. We have a discount shipping rate from UPS, we do not accept responsibility for return shipments without a return label. To request one, contact us via email at support@pullnscoop.com

I’ve thrown away the original packaging! Does that mean I can’t return the PULLNSCOOP? 

You can definitely still return your unit! However, our box is designed to cradle the unit to prevent any damage during shipping.

Without the original box, we can’t guarantee that more damage to the PULLNSCOOP won’t occur during shipping and handling. Shipping costs generally will be higher without the original packaging.

How long will it take for my refund to be processed? 

Once the unit is received, it will be inspected for damage and functionality. If the PULLNSCOOP is missing parts or accessories, or damage is caused by improper packaging methods, these items’ base costs will be deducted from your final refund.

We will process your refund (to the original method of payment) within 5 to 7 days of receipt of your returned unit. Keep in mind that it may take your payment provider 10 business days or longer to deposit the money into your account.